Refund policy
At Cleonse, we want you to feel confident in every purchase. If something isn’t right, we’re here to help.
Return Eligibility
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Returns are accepted within 30 days of delivery
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Items must be unused, unopened, and in original condition
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Proof of purchase is required
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Final sale items and gift cards are not eligible for return
Due to hygiene and safety standards, we cannot accept returns on:
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Opened personal care, skincare, oral care, or hygiene products
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Food, supplements, or ingestible items
How to Start a Return
We offer self-serve returns for your convenience.
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Visit your order confirmation email
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Click “Start a Return”
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Select the item(s) and reason for return
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Follow the instructions provided
Once your return is approved, you’ll receive return instructions by email.
Refunds
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Refunds are issued to the original payment method
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Once your return is received and inspected, refunds are processed within 3–5 business days
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Original shipping costs are non-refundable
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Return shipping costs may be deducted from your refund unless the item arrived damaged or incorrect
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at
support@cleonse.com with:
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Your order number
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A photo of the issue
We’ll make it right as quickly as possible.
Questions?
We’re always here to help. Reach out at support@cleonse.com