Shipping policy
At Cleonse, we prioritize thoughtful sourcing, careful handling, and transparency—so you always know what to expect from checkout to delivery.
Order Preparation Time
All orders are prepared within 3–5 business days before shipping.
This preparation time allows us to:
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Carefully source products from trusted partners
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Quality-check and package orders with care
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Reduce waste and avoid overstocking
Orders are not shipped on weekends or holidays.
Shipping Methods & Delivery Times
Standard Shipping
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Estimated delivery: 3-5 business days after preparation
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This is our most economical option and helps us keep pricing fair and accessible
Expedited Shipping
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Estimated delivery: 2-3 business days after preparation
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Available at checkout for an additional fee
Expedited Shipping
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Estimated delivery: 1-2 business days after preparation
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Available at checkout for addresses within 10 miles of Grand Rapids (49546)
Delivery times are estimates and may vary based on carrier delays or destination.
Free Shipping
We are happy to offer free shipping as follows:
- Free local delivery on orders $35+
- Free standard shipping on orders $49+
Thresholds are calculated before tax. For orders under $49, a flat rate $7 shipping fee applies.
Where We Ship
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We currently ship within the continental United States (excludes Hawaii and Alaska)
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We do not ship internationally at this time
Local Delivery (If Applicable)
We offer local delivery within 10 miles of Grand Rapids (49546). If your address qualifies, local delivery will automatically appear at checkout.
Tracking Your Order
Once your order ships, you’ll receive a confirmation email with tracking information.
Please allow up to 24 hours for tracking to update.
Delayed or Lost Packages
If your order appears delayed or hasn’t arrived within the expected timeframe, please contact us at
support@cleonse.com
We’ll work with the carrier to help resolve the issue.
Incorrect Shipping Information
Please double-check your shipping details at checkout. Cleonse is not responsible for orders delayed or lost due to incorrect addresses provided by the customer.
Questions?
If you have any questions about shipping, timelines, or delivery options, reach out anytime at support@cleonse.com